Virtual Customer Care Executive
Overview
We are seeking a reliable and customer-focused Virtual Customer Care Executive to handle inbound and outbound calls, email communication, and administrative support tasks. The ideal candidate will ensure smooth day-to-day customer interactions while maintaining accurate records and documentation.
No. of Vacancies
Specific Skills
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1–3 years of experience in customer care or administrative roles
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Excellent verbal and written communication skills
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Proficiency in MS Office / Office applications (Word, Excel, Outlook, PowerPoint)
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Basic knowledge of CRM systems and email management tools
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Strong organizational skills and attention to detail
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Ability to work independently in a virtual environment
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English: Fluent (written and spoken) - Mandatory
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Hindi: Conversational to Fluent ( Not mandatory)
Responsible For
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Handle customer inquiries via phone calls, emails, and online channels
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Provide accurate information about services and resolve customer issues
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Perform administrative tasks including data entry, filing, and record management
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Maintain customer databases and internal documentation
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Coordinate with internal teams for issue resolution and follow-ups
Additional Requirements
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Proficiency in MS Office / Office applications (Word, Excel, Outlook, PowerPoint)
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Basic knowledge of CRM systems and email platforms
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Ability to work with online tools and cloud-based systems
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Stable internet connection and basic computer troubleshooting skills
- On self visa ( preferred)
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Strong organizational and time-management skills
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Customer-focused attitude with problem-solving ability
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Ability to work independently and remotely
Job Nature
Educational Requirements
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Bachelor’s degree or Diploma in any discipline
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Additional certification in customer service or office administration is a plus
Experience Requirements
Job Location
Salary
Job Level
How to Apply
Interested candidates can send their resumes in PDF format to hr@ivydigitals.com "Job Title" in the subject line.
Apply Online