FAQs – Full Service Digital AI Agency in Sharjah

Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

All Ivy Digital products and services are digital or virtual in nature—designed to be accessed online, so you get: Faster delivery Zero shipping costs No waiting for couriers Immediate access to tools and services

Do You Ship Internationally?

Yes — Ivy Digital serves customers internationally. 🌍 However, please note that all products and services offered on our platform are digital or virtual, so no physical shipping is required. How International Delivery Works Digital Products AI tools, software, APIs, subscriptions, and downloadable products are delivered online, with instant access regardless of your location. Digital & AI Services Digital marketing, web/app development, AI automation, and consulting services are delivered remotely through secure online collaboration. Marketplace Vendor Products Third-party AI vendors deliver their products digitally via access links, dashboards, or credentials. What This Means for You No shipping fees No customs or import delays No geographic limitations Immediate or scheduled digital access worldwide Wherever you are, you can access Ivy Digitals solutions seamlessly.

How Long Will It Take To Get My Package?

At Ivy Digital, all products and services are delivered digitally, so there is no physical shipping or package delivery. Delivery Timeframes Digital Products Access is provided immediately after successful payment or within a few minutes via email or your account dashboard. Subscriptions & Cloud Services Activated instantly or within 24 hours, depending on the product and vendor. Digital & AI Services Project timelines are shared after onboarding and depend on the scope of work. Service delivery begins according to the agreed schedule. Marketplace Vendor Products Delivery times are set by individual vendors but are typically instant or within 24 hours

PAYMENT

What Payment Methods Are Accepted?

At Ivy Digital, we provide secure and flexible payment options to support businesses and customers globally. Accepted Payment Methods Credit & Debit Cards Visa, Mastercard, and other major card providers PayPal Fast and secure payments using your PayPal balance or linked cards Stripe Secure card payments and online transactions processed via Stripe NOMOD (Tamara / Tabby) Buy Now, Pay Later options available where supported Bank Transfer (where applicable) Available for selected enterprise services or custom projects Vendor-Specific Payment Options Some marketplace vendors may offer additional payment methods, displayed at checkout Currency & Security Payments are processed in supported currencies shown at checkout All transactions are protected using industry-standard encryption and security protocols

Is Buying On-Line Safe?

Yes — buying online at Ivy Digital is safe and secure. We use trusted, industry-leading payment technologies and security practices to protect your information and transactions at every step. How We Keep You Secure Secure Payment Gateways All payments are processed through reputable providers such as Stripe, PayPal, and NOMOD (Tamara / Tabby). We do not store your card details on our servers. Encrypted Transactions Our platform uses SSL encryption to protect your personal and payment information. Trusted Vendors Marketplace vendors are reviewed before being listed, helping ensure quality and reliability. Data Protection Your personal data is handled in accordance with applicable data protection and privacy regulations. What You Can Expect Safe checkout experience Secure handling of sensitive information Transparent pricing and payment confirmation

Order & Retunrs

How do I place an Order?

Browse and select a product or service on Ivy Digital. Add it to your cart and proceed to checkout. Enter your billing and contact details. Choose a secure payment method and complete payment. Receive confirmation and instant or scheduled digital delivery.

How Can I Cancel Or Change My Order?

Orders can be changed or canceled only before service delivery begins. Digital products cannot be canceled once access is granted. Contact us immediately at info@ivydigitals.com with your order details. Marketplace vendor orders are subject to the vendor’s own policies. Once delivery starts, cancellations or refunds are not available.

Do I need an account to place an order?

Yes, an account is required to place an order on Ivy Digital. Creating an account allows you to securely manage purchases, access digital products, and track services. It also helps us deliver support and order updates efficiently. Account registration is quick and free. Your information is protected and used only in accordance with our Privacy Policy.

How Do I Track My Order?

Orders on Ivy Digital are delivered digitally, so no physical tracking is required. You can track your order status through your account dashboard. Order confirmations and access details are sent via email after payment. For services, progress updates are shared during onboarding and delivery. If you need help, contact info@ivydigitals.com for assistance.

How Can I Return a Product?

Ivy Digital provides digital products and services only, which are non-returnable. Once access is granted or service delivery begins, returns are not accepted. Marketplace products are subject to the individual vendor’s return policy. Please review product details carefully before purchasing. For questions, contact info@ivydigitals.com .

What are affiliate and vendor commission charges?

Affiliate Commission - Affiliates earn commissions for successful referrals made through their unique tracking links. Commission rates vary by product or service and are shared upon affiliate approval. Vendor Commission Vendors selling on the Ivy Digital marketplace are charged a platform commission on each successful sale. The commission percentage depends on the product category and agreement terms. Transparency All commission structures are clearly communicated before onboarding, with no hidden fees. For detailed rates or partnership inquiries, please contact info@ivydigitals.com .