Privacy Policy

 

Privacy Policy

Last Updated: 10 April 2026

Welcome to Ivy Digitals (“we”, “our”, or “us”). This Privacy Policy explains how we collect, use, store, share, and protect personal data when you use our website, digital marketing services, AI workforce implementation services, and digital marketplace.

By using our platform, you agree to this Privacy Policy and our Terms & Conditions.

1. Company Information

Legal Name: Ivy Digital LLC
License No.: 2432184.01
Registered Address: Shams Business Center, Sharjah Media City Free Zone, Sharjah, UAE
Email: info@ivydigitals.com

2. Data We Collect

  • Identity and contact details (name, email, phone, company details).

  • Account and transaction data (orders, invoices, subscriptions, support history).

  • Technical data (IP, device, browser, cookies, log data, usage events).

  • Business data you submit for service delivery (campaign data, CRM exports, automation inputs, documents, prompts, and workflow settings).

3. How We Use Data

  • To deliver services and fulfil contractual obligations.

  • To provide support, maintenance, and security monitoring.

  • To improve performance, reliability, and user experience.

  • To process billing, tax, and compliance requirements.

  • To communicate service notices, updates, and requested information.

4. AI Workforce and Automated Processing

Some services involve AI-assisted processing, including content generation, workflow automation, chatbot interactions, and analytics support.

  • AI outputs may be probabilistic and may contain inaccuracies.

  • Clients are responsible for human review before using outputs in legal, financial, HR, medical, or compliance-sensitive decisions.

  • Where third-party AI providers are used, data handling is also subject to those providers’ terms and policies.

For implementation-specific boundaries, see our AI Workforce Implementation Disclaimer.

5. Legal Basis

We process personal data based on one or more lawful grounds, including consent, contract performance, legal obligations, and legitimate business interests (such as fraud prevention, platform security, and service optimisation).

6. Data Sharing

We do not sell personal data. We may share data with trusted service providers (hosting, analytics, payments, communication, and infrastructure partners), professional advisors, and authorities where legally required.

7. International Transfers

Data may be processed in jurisdictions outside the UAE where our infrastructure or service providers operate. Where transfers occur, we apply appropriate safeguards and contractual protections.

8. Data Security

We implement reasonable technical and organisational safeguards, including access controls, role-based permissions, and monitoring. No internet-based transmission or storage system can be guaranteed 100% secure.

9. Retention

We retain data only as long as necessary for service delivery, legal obligations, dispute resolution, audit, and enforcement of agreements.

10. Cookies and Tracking

We use cookies and related technologies for functionality, analytics, and performance improvements. You can control cookie preferences through browser settings, though some features may be impacted.

11. Your Rights

Subject to applicable law, you may request access, correction, deletion, restriction, objection, or withdrawal of consent. To exercise rights, contact info@ivydigitals.com.

12. Third-Party Links and Vendors

Our site may include links to third-party websites or products. We are not responsible for third-party privacy practices; review their policies before use.

13. Policy Updates

We may update this Privacy Policy periodically. Updates become effective when published on this page with a revised “Last Updated” date.

14. Contact

For privacy requests or concerns, contact info@ivydigitals.com.

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