Privacy Policy

 

Privacy Policy

Last Updated: January 2026

1. Introduction

Welcome to Ivy Digitals (“we,” “our,” or “us”).
Ivy Digitals operates as a digital marketing agency and a multi-vendor digital marketplace dedicated to artificial intelligence solutions, tools, and services.

We are committed to protecting your privacy and ensuring that your personal data is handled in a safe, transparent, and responsible manner in accordance with applicable laws and regulations in the United Arab Emirates and the MENA region.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or use our website, platform, and services.

2. Company Information

Legal Name: Ivy Digital LLC
License No.: 2432184.01

Registered Address:
Shams Business Center
Sharjah Media City Free Zone
Sharjah, United Arab Emirates

Contact Email: info@ivydigitals.com

3. Information We Collect

We may collect the following types of information:

3.1 Personal Information

  • Full name

  • Email address

  • Phone number

  • Company name and job title

  • Billing and payment information

  • Account registration details

3.2 Business & Vendor Information

  • Vendor profiles and listings

  • Product or service descriptions

  • Pricing, subscription, and transaction details

  • Technical documentation or API-related information

3.3 Technical & Usage Information

  • IP address

  • Browser type and device information

  • Pages visited and interactions on the platform

  • Cookies and similar tracking technologies

4. How We Use Your Information

We use your information to:

  • Operate, maintain, and improve our platform and services

  • Facilitate AI marketplace transactions and vendor onboarding

  • Provide digital marketing, web development, app development, and AI services

  • Communicate with you regarding inquiries, updates, and support

  • Process payments and subscriptions

  • Ensure platform security and prevent fraud

  • Comply with legal and regulatory obligations

5. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

  • Your consent

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests, including platform security and service improvement

6. Data Sharing & Disclosure

We do not sell your personal data.

We may share information with:

  • Trusted third-party service providers (payment processors, hosting providers, analytics services)

  • Vendors and customers involved in marketplace transactions

  • Legal authorities when required by law or regulatory request

All third parties are required to handle your data securely and in accordance with applicable privacy laws.

7. Data Storage & Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, loss, misuse, or alteration.

Your data may be stored on secure servers within or outside the UAE, depending on service requirements, while ensuring adequate data protection safeguards are in place.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality and user experience

  • Analyze platform performance and usage trends

  • Personalize content and services

You may manage or disable cookies through your browser settings; however, some platform features may be affected.

9. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal data

  • Request correction or updates to your data

  • Request deletion of your data

  • Object to or restrict processing

  • Withdraw consent at any time

To exercise your rights, please contact us at info@ivydigitals.com.

10. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

11. Third-Party Links

Our platform may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies separately.

12. Children’s Privacy

Ivy Digitals does not knowingly collect personal data from individuals under the age of 18. If such data is identified, it will be promptly deleted.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices.
Updates will be posted on this page with a revised “Last Updated” date.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: info@ivydigitals.com
Address:
Shams Business Center
Sharjah Media City Free Zone
Sharjah, United Arab Emirates

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