Refund Policy
Last Updated: January 2026
1. Introduction
This Refund Policy applies to all purchases, subscriptions, services, and digital products offered through Ivy Digitals (“we,” “our,” or “us”).
By purchasing or using any service or digital product on our platform, you acknowledge and agree to the terms outlined in this Refund Policy.
2. No Refund Policy – Services
All services provided by Ivy Digitals are non-refundable once work has commenced.
This includes, but is not limited to:
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Digital marketing services
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Web development services
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App development services
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AI consulting, integration, or automation services
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Any custom or professional service engagements
Once a project, task, or service has started, no refunds, cancellations, or chargebacks will be issued under any circumstances.
3. No Refund Policy – Digital Products
All digital products sold on the Ivy Digitals platform are strictly non-refundable.
This includes:
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AI software and tools
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APIs, models, and data-driven solutions
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Subscriptions and licenses
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Downloadable or cloud-based products
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Any digital access or usage-based products
Once access is granted, delivery is initiated, or credentials are issued, no refunds, exchanges, or reversals will be provided.
4. Marketplace Products & Vendor Sales
Ivy Digitals operates as a multi-vendor AI marketplace.
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Refund policies for third-party vendor products are determined solely by the vendors
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Ivy Digitals does not process refunds for vendor-provided AI products or services
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Any refund requests or disputes must be addressed directly with the vendor
Ivy Digitals is not responsible for vendor refund decisions or outcomes.
5. Exceptions
Refunds will only be considered if explicitly required by applicable law.
No other exceptions apply.
6. Contact Information
For questions regarding this Refund Policy, please contact:
Email: info@ivydigitals.com