Ivy Digital – Return & Refund Policy
Effective Date: Jan 01, 2025
1. Introduction At Ivy Digital LLC, we are committed to providing high-quality digital marketing services. Customer satisfaction is our top priority, and we strive to deliver results that meet your business objectives. This Return & Refund Policy outlines the conditions under which refunds or adjustments may be provided for our services.
2. General Refund Policy Due to the nature of digital marketing services, refunds are only provided in specific circumstances. Refund requests will be considered on a case-by-case basis, subject to the terms outlined below.
2.1 Refund Eligibility Refunds may be issued under the following conditions:
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Service was not delivered as agreed upon in the contract.
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A technical failure or error occurred on Ivy Digital’s end that prevented service execution.
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A cancellation request was made before the commencement of the service.
2.2 Non-Refundable Services The following services are non-refundable:
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Completed SEO, PPC, or Social Media Marketing services.
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Custom website design and development services once work has commenced.
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Any third-party expenses incurred on behalf of the client (e.g., paid ads, software, domain registrations).
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Consultation or strategy planning sessions that have already been provided.
3. Service Cancellation Policy Clients may request to cancel a service under the following conditions:
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For monthly services, cancellation requests must be submitted at least 7 days before the next billing cycle.
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One-time services (such as website development) can be canceled before project initiation, subject to a partial refund based on work already completed.
Cancellation Process:
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Submit a written request via email to [Your Email Address].
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Our team will review the request and confirm eligibility.
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If approved, a refund or credit adjustment will be processed within 7-14 business days.
4. Refund Processing
Processing Charges (Credit Card & Debit Card, NOMOD ) & VAT charges would not be refunded.
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Approved refunds will be issued via the original payment method.
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Refunds typically take 7-14 business days to reflect in the client’s account.
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Ivy Digital is not responsible for any delays caused by banking institutions.
5. Dispute Resolution In the event of a dispute regarding a service, clients are encouraged to contact our support team to resolve the matter amicably. If a resolution cannot be reached, disputes will be handled in accordance with the governing laws of the UAE.
6. Contact Information For any questions or refund requests, please contact us at:
Email: info@ivydigitals.com
Phone: +971 585243521, +971 564867395
Website: www.ivydigitals.com
Address: Sharjah Media City, Shams, Sharjah, Post Box 515000, UAE
We appreciate your business and look forward to serving you.
